What should I do if NVC asks me to re-scan documents because they are blurry or have missing corners?

One of the most common additional requests from NVC is to redownload documents due to unsatisfactory scan quality. Even though the document content is completely valid, the application can still be processed slowly if the image is unclear or information is cut off.

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Why does NVC request a rescan?

Common causes include:

* Images are blurry or out of focus.

* Part of the documents were cut off.

* Missing upper or lower corners of the document.

* There are shadows or reflections of light.

* The file is rotated in the wrong direction.

* Capacity or format does not comply with regulations.

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Documents are often required to be reloaded

* Birth certificate.

* Marriage certificate.

* Judicial background.

* Passport.

* Divorce certificate.

* Military records (if any).

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How to scan properly

To reduce the risk of additional claims, you should:

* Scan in color instead of taking photos with a camera if possible.

* Make sure the entire document is within the frame.

* Do not cut off the edges of the paper.

* Letters must be clear and readable when enlarged.

* Place the paper on a flat, well-lit surface.

* Save in the correct format that NVC accepts.

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Is it necessary to notarize again?

If you are only asked to re-scan because of image quality, there is no need to request new documents, just create a clearer scan and re-download.

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How long is it considered after reloading?

Once the new document is uploaded to CEAC, NVC will place the application in a queue for review. Processing time may vary from time to time.

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Mistakes that should be avoided

* Using applications reduces image quality.

* Shooting at an angle causes text to be distorted.

* Merge many unrelated documents into one file.

* Naming files is difficult to recognize.

* Wrongly uploaded documents to another section.

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What does CaseTracker Auto support?

* Follow up on additional requests from NVC.

* Save profile update history.

* Prompt for missing documents.

* Manage the entire USCIS and NVC process in the same app.

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Conclusion

If NVC asks to re-scan the documents, you should not worry too much. In most cases, you only need to create a new, clear scan with all four corners and re-upload it to the correct location on CEAC for the file to continue to be reviewed.